So you have some queries regarding our theme or plugin, here we are for you.
WP Puzzle Support:
- for themes and plugins that published at WordPress repositiry technical support aavailable only at official WordPress.org forum: theme Basic, plugins Comment Images Reloaded, Hierarchical HTML Sitemap and HideLinks.
- for our other themes, plugins and add-ons, technical support is provided according to the conditions on this page.
What our support COVERS:
- We provide support for our products only.
- We provide guidelines if you need help on how to install our WordPress products.
- We will help if you need assistance on how to use any declared features of our product.
- We helps with known bugs and issues.
We DO NOT provide support for Customizations:
- We provide our products as is. Full product features are described on our website.
- We do not accept questions or requests regarding customization (like css, php, javascript, child theme).
- We do not customize and do not provide support on issues regarding WordPress and third party plugins or themes.
- We do not provide support and do not fix any problem or collision with a third party plugin or theme from another company. Except for some plugins that was tested (we mark compatibility with 3rd party plugins in the product features).